Withdrawal
Consumers have a statutory right of withdrawal of 14 days.
Withdrawal Policy
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day you or a third party designated by you receives the goods.
To exercise your right of withdrawal, you must inform us by a clear statement (e.g. email or letter):
Comcrete UG
Meister-Ekkehart-Str. 9
50937 Cologne, Germany
Email:
Exclusion of Withdrawal for Custom-Made and Personalized Products
The right of withdrawal does not apply to goods that are:
- manufactured on-demand according to customer specifications, or
- clearly personalized or custom-made for the customer, including but not limited to commissioned artworks, custom prints, or individually adapted designs.
This applies only where the personalization makes the product uniquely tailored to the customer and unsuitable for resale in its original condition.
Condition of Returned Goods (Non-Custom Products)
For non-customized products, we reserve the right to claim compensation for any loss in value if the goods show signs of handling beyond what is necessary to establish their nature, characteristics, and functioning.
This includes, in particular:
- scratches, tears, or other physical damage
- contamination or improper packaging upon return
- missing components or accessories
Effects of Withdrawal
If you withdraw from this contract (where applicable), we will reimburse all payments received, including standard delivery costs, within 14 days of receiving your withdrawal notice.
We may withhold reimbursement until we have received the returned goods or proof of return shipment.
The customer bears the direct cost of return shipment unless otherwise stated or required by law.
Returned goods must be sent back within 14 days after notification of withdrawal.