Privacy Police

1. Introduction

Comcrete UG (haftungsbeschränkt) ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products or digital downloads, subscribe to our newsletter, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

2. Company Information

Comcrete UG (haftungsbeschränkt)
Meister-Ekkehart-Str. 9
50937 Cologne
Germany

CEO: Nando Nkrumah
Commercial Register: HRB 102868
Local Court: Amtsgericht Köln
VAT ID: DE338738835


3. Information We Collect

Information You Provide

We may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment information

  • Account login credentials

  • Order history

  • Customer service communications

  • Newsletter subscription preferences

Information Collected Automatically

When you use our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Referral URLs

  • Pages visited

  • Time spent on pages

  • Purchase and browsing behavior

  • Cookie identifiers

4. How We Use Your Information

We use personal data to:

  • Process and fulfill orders

  • Deliver physical products and digital downloads

  • Create and manage customer accounts

  • Process payments

  • Provide customer support

  • Communicate regarding orders

  • Send newsletters and marketing communications

  • Improve our website and services

  • Analyze website performance

  • Prevent fraud and abuse

  • Comply with legal obligations

5. Legal Basis for Processing (GDPR)

For individuals located in the European Economic Area (EEA), we process personal data based on:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Your consent where required

You may withdraw consent at any time.

6. Shopify

Our online store is hosted by Shopify.

Shopify provides the e-commerce platform that enables us to sell our products and digital downloads. Your data may be stored through Shopify’s data storage systems, databases, and applications.

For more information, please review Shopify's privacy practices.

7. Payment Processing

Stripe

Payments may be processed through Stripe. Stripe may collect payment-related information necessary to complete transactions.

PayPal

Payments may also be processed through PayPal. PayPal collects and processes personal information in accordance with its own privacy policies.

We do not store complete credit card information on our servers.

8. Analytics and Advertising

Google Analytics

We use Google Analytics to understand how visitors use our website and to improve performance and user experience.

Google Analytics may collect information including:

  • IP address

  • Device information

  • Browser information

  • Website interactions

Google Ads

We use Google Ads conversion tracking and remarketing services to measure advertising effectiveness and deliver relevant advertisements.

Meta Pixel

We use Meta Pixel to measure advertising performance and create customized advertising audiences on Meta platforms.

Meta may collect information about your interaction with our website.

9. Email Marketing

We use Mailchimp to manage and send email newsletters.

If you subscribe to our newsletter, we may collect:

  • Name

  • Email address

  • Engagement data such as opens and clicks

You may unsubscribe at any time using the unsubscribe link included in our emails.

10. Cookies and Similar Technologies

We use cookies and similar technologies for:

  • Website functionality

  • Security

  • Analytics

  • Marketing

  • Personalization

Cookies may include:

  • Essential Cookies

  • Functional Cookies

  • Analytics Cookies

  • Advertising Cookies

Depending on your location, you may be asked to provide consent before non-essential cookies are activated.

You can control cookies through your browser settings.

11. Customer Accounts

When you create an account, we store information necessary to:

  • Maintain your account

  • Process orders

  • Provide customer support

  • Improve your shopping experience

You are responsible for maintaining the confidentiality of your account credentials.

12. Digital Downloads

When purchasing digital products, we may collect information necessary to:

  • Verify purchases

  • Deliver downloads

  • Prevent fraud

  • Manage licensing and access rights

13. International Data Transfers

Because we sell products worldwide and use international service providers, your information may be transferred to and processed in countries outside your country of residence.

Where required, we implement appropriate safeguards, including contractual protections and legally recognized transfer mechanisms.

14. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill contractual obligations

  • Comply with legal requirements

  • Resolve disputes

  • Enforce agreements

Retention periods may vary depending on the nature of the data and applicable laws.

15. Your Rights

Depending on your location, you may have rights including:

  • Right of access

  • Right to correction

  • Right to deletion

  • Right to restrict processing

  • Right to data portability

  • Right to object

  • Right to withdraw consent

  • Right to lodge a complaint with a supervisory authority

To exercise these rights, contact:

shop@nandonkrumah.com

16. Children's Privacy

Our services are not directed toward children under the age of 16.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

17. Data Security

We implement reasonable technical and organizational measures to protect personal information from:

  • Unauthorized access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

However, no method of transmission or storage is completely secure.

18. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third parties. We encourage users to review their privacy policies.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

20. Contact Us

If you have questions regarding this Privacy Policy or our data processing activities, please contact:

Comcrete UG (limited liability)
Meister-Ekkehart-Str. 9
50937 Cologne
Germany

Email: shop@nandonkrumah.com